Imperial Obsidian Crest Trunks

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Thank you for choosing Frayline as your preferred shopping destination. We are committed to ensuring your complete satisfaction with our products. Please take a moment to familiarize yourself with our return and exchange policy.

All returns must be initiated within 7 days of the delivery date.

At Frayline, our goal is to provide top-quality products and outstanding service. However, if you happen to receive a damaged product or an item that doesn't match your order, we are here to assist you. Please review our return and exchange guidelines below:

Returns & Exchanges

Returns :-

If you don't like the product or its fit, it can be returned to us. Please note that a nominal return fee of Rs. 200 will be charged per product. This fee helps cover the costs associated with processing the pickup and exchange, including handling, packaging, and logistics.

Refunds

We process refunds within 5 working days or less to ensure a quick and hassle-free experience. Thank you for your patience!

Damaged or Incorrect Product

360° uncut video recording of the package while opening. Clear photo of the invoice  shipping label

Without proper video and photos, return or exchange requests cannot be processed.

kindly return it to us along with your order number.

Upon receiving the product and confirming the issue, we will promptly dispatch a replacement to you.

Exchange Policy

Return/Exchange requests must be initiated within 7 days of the product's delivery.

Size exchange is free. You can change the size for a different size if the size you ordered does not fit you. If you receive an item and find that the size is not suitable, you can request a size exchange within 7 days of the delivery date.

Note on Second Exchange: Size exchange done for the first time for a particular product is free. A second exchange is not permitted. In special cases, an exchange may be approved with a ₹300 charge.

To request an exchange, please send an email to us at shopfrayline@gmail.com with your exchange request.

Once acknowledged by our team, First, we will arrange for the collection of the received parcel. Once the pickup is completed, kindly share either the return slip or a screenshot provided by the courier agent as confirmation.If not collect in 2-5 days please update us.
Upon receiving your confirmation, we will proceed with dispatching your exchange parcel.

To qualify for an exchange, the product must be unused, unworn, unwashed, undamaged, with all labels and tags intact, and in its original packaging.

Please include your name, address, and email on the parcel, along with the desired size for the exchange.

Only one exchange is permitted per order.

Size exchanges are available, and you can select a bigger or smaller size of equal value to the exchanged product, with the shipping/COD costs to and from deducted.

Cancellation of Orders

• Prepaid orders cannot be canceled.
• Cash on Delivery (COD) orders can be canceled within 24 hours of placement by emailing us at help.shopfrayline@gmail.com.
• By placing an order, the customer agrees not to dispute Frayline's decision and accepts our judgment regarding cancellations.

Credit Note for Unavailable Sizes

If the desired size for an exchange is unavailable, we will issue a credit note.

This credit note will be sent to your email and can be utilized for your next purchase on the Frayline website. Please ensure you use the credit within 30 days of its issuance.

Partial Order Exchange

Yes, you can exchange eligible products within 48 hours of delivery. Please note that certain items may not be returnable or exchangeable.

Fit Issues

If a product doesn't fit, and you require a different size, please request a size exchange with our customer service team within 48 hours of receiving the product. We will do our utmost to assist with size exchanges, subject to availability. If the requested size is unavailable, we will offer you the option of a credit note for future purchases.

Non-Acceptance of Exchanges

• Exchanges/Returns are not accepted due to reasons such as dissatisfaction with the material or color of the dress. We strongly recommend thoroughly reading the product description and reviewing all product images before making a purchase. Additionally, you can contact us for further details about the product.
• Please be aware that our products are meticulously crafted by skilled artisans, and variations in color, finish, and overall appearance may occur. These variations can be influenced by the accuracy of your monitor's display, and we appreciate your understanding in this regard.
• Please note that there may be a 10-12% color difference depending on your device's screen resolution and camera lighting. We do not accept exchanges or returns for color variations in such cases.
• Exchanges/Returns are not accepted for products that have been washed or worn.
• Products purchased from the SALE section are not eligible for returns or exchanges.

We hope this policy clarifies our approach to returns and exchanges at Frayline. Should you have any questions or require further assistance, please do not hesitate to reach out to us at shopfrayline@gmail.com

Thank you for choosing Frayline, and we look forward to serving you!